Gaming is meant to be fun — that's what it's all about. vv99 believes Responsible Gaming means protecting not just yourself, but your family too. All our tools and policies are here to support you.
Playing on vv99 isn't just about winning or losing. It's an experience — one that should be fun, exciting, and completely safe. The core of Responsible Gaming is enjoying yourself within your means and never seeing gaming as a solution to life's problems.
We know many people in Bangladesh enjoy their time on vv99 for entertainment. We want to keep it that way — that's the whole point of our Responsible Gaming program. We want you to enjoy the games, but never lose control. If you feel things are getting out of hand, use our tools or reach out to support — no judgment, no questions asked.
How vv99 keeps your gaming safe
You must be at least 18 years old to open an account on vv99. During registration, age is verified through the KYC process using a national ID card or passport. Accounts for minors are not approved under any circumstances.
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set. To increase a limit, you'll need to wait at least 7 days.
If you feel like you need to step back for a while, use our cooling-off option. Take a temporary break anywhere from 24 hours to 6 weeks. Your account will be completely inactive during this period.
If you feel you need a longer break, use the self-exclusion option to suspend your account for anywhere between 6 months and 5 years. You won't receive any promotional messages during this period either.
Set a daily time limit for your gaming sessions in advance. You'll receive an automatic alert when your time is up — a simple but effective way to stay in control.
Our customer support team is available 24/7. For any concerns about your gaming, setting limits, or self-exclusion, contact support directly — everything is handled with complete confidentiality.
If you notice the signs below, your gaming habits may be getting out of control. Stay aware before it goes too far.
Answer the questions below honestly. If most of your answers are "Yes", please reach out for support.
Are you spending more than your set budget on gaming?
Do you feel restless or bored when you're not playing?
Have family members or close ones expressed concern about your gaming?
Are you playing more in an attempt to recover money you've lost?
Is gaming having a negative impact on your work or personal life?
Have you tried to stop playing but keep failing?
After logging in to your vv99 account, go to "Settings > Responsible Gaming" to find all the tools in one place. Everything can be set up in just a few clicks.
Log in to vv99 with your username and password.
Click the profile icon on the right to open "Settings".
Go to the "Responsible Gaming" tab to set your preferred limits or activate features.
Save your changes — they take effect immediately.
Set maximum daily, weekly, and monthly deposit amounts.
The game will automatically stop if you lose beyond a set amount.
Set your own daily playtime limit — sessions beyond that will be blocked automatically.
A pop-up will appear at set intervals to remind you how long you've been playing.
Take a temporary break anywhere from 1 day to 6 weeks — whenever you need it.
Suspend your account for 6 months to 5 years for a long-term break.
Follow these simple habits to keep gaming fun every time.
Set a spending limit before you start playing and stop once you reach it.
Set a timer on your phone or watch and take a break when it goes off.
Chasing losses by playing more is never the right strategy.
Avoid gaming when you're angry, sad, or stressed — it can make things worse.
Playing under the influence of drugs or alcohol impairs your ability to make sound decisions.
There's no reason to hide your gaming. Keep the conversation open and normal with your family.
The most frequently asked questions about responsible gaming.
Your safety and well-being come first at vv99. Join today and enjoy a safer gaming experience with our suite of protection tools.